Call your local branch and pay with your credit card.Sign in to your account and pay your charges online.To unblock your account, you need to return any overdue materials and/or pay any outstanding charges. Renew a checked-out item (online or in-branch but not by telephone)Ĭheck out and download an eBook or eAudiobook through OverDriveĪccess online services and research databases other than OverDrive, Hoopla, Kanopy and LinkedIn Learning If this happens, your account will be blocked and you will be prevented from accessing some of the library's services. more than $100.00 in charges, more than 10 items overdue.What happens if I have charges?Īs stated in the Membership, Circulation and Collection Use Policy, the library prevents customers from taking out books or other materials if they have Select the Charges tab to see an itemized list of all payable fines. If you owe anything, it will display in the Account Summary section. If you would like to check whether the library is currently contacting you by phone or email, here's how. If the item is not checked in or out within 90 days, it is marked lost and a replacement charge will be added to your account. Branches get a list of items marked reported returned and search for them regularly. If enough time has gone by and the item is still on your account, you can speak to library staff and they can mark the item as 'reported returned'. If you return an item on the weekend (or Mondays in the case of some branches), staff might not check it in until later in the day so it may still be showing on your account. What happens if the library says I haven't returned something that I know I have? Keep your receipt! If you find the item within 90 days of paying the replacement cost you can get a refund. What happens if I find a lost item that I have already paid for? If something is overdue by more than 30 days, the library considers it lost. The library doesn't accept a replacement copy or an item of equivalent value.

You'll have to pay the purchase price of the item. What happens if I lose something I borrowed?

Over due book